FAMILY SUPPORT OFFICER

Location

Balshaw's Church Of England High School, Church Road, Leyland, Preston, Lancashire, PR25 3AH

Tel: 01772 421009
School website: www.balshaws.org.uk

Summary

Family Support Officer

Required from November 2025
Grade 6 SCP 11-19 (£28,142 – £32,061)
37 hours per week, term time

The salary range will be Grade 6 SCP 11-19.  Please note the salary quoted is full time equivalent.  If successful, the salary received will be paid on a pro rata basis.

The Role:

Excellent pastoral care is at the heart of every good school and we are extremely proud of the level of care provided by our Pastoral Care team at Balshaw’s.

This role is a significant one as the successful applicant will be working within a highly effective team.  You will join a strong team that currently consists of a Pastoral Manager, an Attendance Officer and two Behaviour Support Officers.  

As well as the main Pastoral Hub team as shown above you will be fully supported by:

Four Heads of House

SENDCo

Main Office Admin Team

Deputy Headteacher

Headteacher

Overall, your role in school will be overseen by the Deputy Headteacher Pastoral Care, Guidance and Support who is also the main DSL who will work together with you and the wider Pastoral Team to ensure the smooth running of the Pastoral system in school for the overall benefit, care and safety of our children

The successful candidate will have to be outstanding at managing dynamically changing situations and be highly organised in order to be responsive to the needs of students.

It is a hugely rewarding job despite the demands and every day you will be making a difference in the lives of young people which is what we strive to achieve.  The team you will be part of are highly effective and driven to provide the best possible pastoral care to our students. 

There are weekly Pastoral Meetings led by the Deputy Headteacher which you will attend to update and feedback on students.

Our Family Support Worker will work with our more vulnerable families and children to provide tailored, practical, and emotional support, often focusing on issues related to behaviour, attendance, well-being, barriers to learning and navigating family changes or difficulties. You will also have to communicate clearly and effectively with parents on a frequent basis which can, at times, involve some challenging discussions, so a calm, measured temperament and good humour is also essential. In addition to your work with families you will work closely with the Attendance Officer in school to maintain our high expectations relating to school attendance and follow up any barriers to attending with individual children. You will be fully supported by the Pastoral team and will work as part of that team to ensure consistency of approach when dealing with students and staff

You will be fully supported by the Pastoral team and will work as part of that team to ensure consistency of approach when dealing with students and staff.

The closing date is: 10am on Friday 10th October.

Please note that in line with Keeping Children Safe in Education 2025, an online search will be carried out as part of our due diligence on shortlisted candidates.

Please note CVs are not accepted, to apply for this vacancy you need to complete the application form attached.

This position is part time, term time only, please note the salary quoted is full time equivalent. If successful, the salary received will be paid on a pro –rata basis.

Essential Qualifications

GCSE in Mathematics and English or level 2 equivalent

Willingness to undertake training to become a first aider

Desirable Qualifications

Business Administration qualification

Essential Experience

Experience of working with young people

Experience of working in an administrative role

Experience of working in a pastoral or child centred role

Experience of using SIMS and/or CPOMS

Desirable Experience

N/A

Proposed Interview Date:

17/10/2025 

Equal Opportunities statement

An Equal Opportunities Employer welcoming applications from all sections of the community

Rehabilitation

Rehabilitation The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Information provided by you or the Disclosure and Barring Service will be dealt with in a confidential manner in accordance with the DBS's Code of Practice. You may view the Code of Practice on the DBS website at www.gov.uk/dbs or alternatively a copy is available on request. Lancashire County Council has a Handling of DBS Certificate Information Policy and a Policy Statement on the Recruitment of Ex-offenders this is available from the recruiting manager to applicants who are asked to complete a DBS application.

 

Please note that we can only consider applications from candidates who are legally entitled to work in the UK.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.